Frequently Asked Questions


Do you accept returns?
Yes definitely we’re accepting returns according to the Return and Refund policy, Please read more about that here: Return & Refund.
Can I exchange my products with other products?
You are unable to exchange a product with other one, but you can return it if not satisfied from the product.
See more details about return and refund here: Return &  Refund.

Do you have any refund policy?
Yes we do have the refund policy for our customers so that if a customer is not satisfied with the product purchased, he/she will be refunded.
For more details about return and refunds please visit here: Return &  Refund.
FAQ’s: International Shipping
To which countries do you ship?
We ship to 50+ countries and territories – from Falkland Islands to Japan, all countries big and small. But still, we offer free shipping WORLDWIDE for all orders above $2,000
Which countries do you offer FREE SHIPPING?
We provide FREE EXPRESS SHIPPING WORLDWIDE for orders above USD 5,000.
(Note: These Shipments are sent by express courier like FedEx, DHL, UPS, M&P. and typically take 7-12 days to deliver)
What Shipping Options can I choose from?
We provide only EXPRESS SHIPPING WORLDWIDE for all of our orders.

Please note that certain courier companies have restrictions on carrying certain types of natural gemstones and jewelry outside Pakistan. For example: FedEx may refuse a certain type of natural gemstone, etc. For such gemstones, the orders are dispatched from the next best courier, or through the alternate express shipper EMS SpeedPost which does not have such restrictions (takes upto 5-15 days to deliver). This usually affects a small number of orders and courier policies may vary with time. Please feel free to contact our customer support team ([email protected]) before placing your order to know the situation at that time.
What about Custom Charges, Duties, etc.?
Please be advised that we are not responsible for any custom charges, duties, VAT, etc. that your country may be charging as these vary from case-to-case and are beyond our reach. However, note that currently there is no import duty on loose gemstones in the US, Canada and Europe. In other countries, it is typically ranges around 1% only. Additionally, professional buyers can also recover the VAT. You are advised to contact your local customs for any clarification. Additionally, feel free to contact us, and we may in some cases have older experiences from customers to share.
Also, please note that for international orders that AFTER dispatch, are either refused by the customer, or cancelled, the customer will be liable for all custom duties and VAT charged by their country, in order to return the items back to us. Only after receipt of the item by us, any balance due to the customer, less all fees, custom duties and VAT, will be refunded to the customer as per the refund timeline.
Is my shipment safe?
All our international shipments are packaged with double care! We understand that the journey is long and far, and to ensure that you will not be disappointed. Additionally, we partner with reputable logistics providers like FedEx that take good care of your package. Our shipments are sent in durable, tamper-evident packaging.
Can I track my shipment?
All our shipments can be tracked online. However, postal shipments to certain countries like Afghanistan, etc. may see a delayed tracking. Note that all our express shipments are sent through reputed logistics carriers.
NOTE: To get answered for your unique question, contact us here:
[email protected]
[email protected]
+92 3239101728